Leech Lake Gaming and QCI Forge Transformative Partnership

Leech Lake Gaming, owned and operated by the Leech Lake Band of Ojibwe, has entered into a transformative three-year strategic partnership with Quick Custom Intelligence (QCI), marking a significant advancement in the gaming and hospitality sector of northern Minnesota.

This collaboration is set to revolutionize the customer experience across Leech Lake Gaming’s portfolio of establishments, which includes Northern Lights Casino-Hotel & Event Center, Cedar Lakes Casino & Hotel, White Oak Casino, and Shingobee on the Bay.

The partnership, underscored by a comprehensive software deployment from QCI, has already moved through a successful deployment phase, with Leech Lake Gaming’s dedicated host team deep in the throes of intensive training.

The focus of this collaboration is to harness state-of-the-art technology to not only enhance operational efficiency and service quality but also to provide an unmatched guest experience in the market. The official launch of this groundbreaking platform is eagerly anticipated for mid-December.

Michael Michaud, CEO of Leech Lake Gaming, expressed his enthusiasm about the venture, stating, “The QCI platform is a game-changer for our host and slot departments. It’s not just about streamlining our operations; it’s about elevating the level of service and entertainment we can offer. This partnership with QCI perfectly aligns with our commitment to excellence and innovation.”

Echoing Michaud’s sentiments, Dr. Ralph Thomas, CEO of QCI, highlighted the mutual respect and shared vision that form the foundation of this partnership. “We’ve been impressed by the dedication and passion for excellence from the Leech Lake Gaming team,” Thomas remarked. “Together, we’re set to establish new standards in the northern Minnesota market.”

Leech Lake Gaming and QCI Forge Transformative Partnership

Leech Lake Gaming and QCI Forge Transformative Partnership, Image Source: bnnbreaking.com

The Leech Lake Gaming Administration’s facilities are a testament to the Leech Lake Band of Ojibwe’s commitment to providing top-tier entertainment and hospitality services. With offerings ranging from over 750 slot machines, blackjack and poker, multiple dining venues, event centers, and hotel rooms at Northern Lights Casino Hotel, to the extensive gaming and lodging options at Cedar Lakes Casino & Hotel, White Oak Casino, and Shingobee on the Bay, the impact of this partnership will likely be far-reaching.

As the industry watches closely, this collaboration between Leech Lake Gaming and QCI is poised not only to redefine the gaming and hospitality landscape in northern Minnesota but also to set a precedent for how technology can enhance the guest experience while maintaining a commitment to excellence and innovation.

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Elina Blagoeva is a member of the Mr. Sweepstakes editorial team. She studied Multimedia and Creative Technologies at the KdG University of Applied Science and Arts in Antwerpen, Belgium.